Quality Assurance

Quality Assurance

Quality assurance plays a vital role in sustaining the development, growth and continuous improvement of MAHAK’s charity and care services. This department works closely with the public to identify the organization’s strengths and weaknesses, which are then taken into account when implementing projects designed to achieve MAHAK’s goals and provide services in a sustainable way.

Established in 2009, the department is responsible for collecting and analyzing public opinion and gathering feedback and constructive suggestions to continuously improve service delivery at both the charity and the hospital. Reporting directly to the Managing Director’s Office, it ensures accountability to all stakeholders. By consistently identifying more effective methods of operation, the department enables managers and decision makers to better prioritize goals and allocate resources for maximum impact.

MAHAK’s vision is to rank among the world’s top five NGOs. Integrated supervision of quality across all aspects of the organization’s activities is essential to making this vision a reality.